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Frequently asked questions
Do I need to provide cleaning supplies?
No. Our team arrives fully equipped with all the professional cleaning products and equipment needed to complete your bond clean. If your property has any special cleaning requirements, simply let us know in advance so we can come prepared.
Are your cleaners insured?
Yes. All of our cleaners are fully insured, giving you peace of mind while we work in your property. We take great care with every clean and are committed to providing a professional, reliable, and trustworthy service.
How do I book a clean?
Booking with Platinum Bond Cleaning is quick and easy. Simply request a free quote through our website, give us a call, send us an email, or message us. Once we have a few details about your property and your preferred cleaning date, we'll provide a quote and confirm your booking.
Do I need to be home during the clean?
No, you don't need to be home during the clean. You can provide access by leaving the property unlocked at the agreed time or by placing the keys in a safe, pre-arranged location for our team. Once the clean is complete, we'll let you know so you can inspect the property at your convenience. If you'd prefer to be there, you're more than welcome to stay.
What if I need to reschedule?
We understand that plans can change. If you need to reschedule your booking, please let us know as soon as possible. We'll do our best to accommodate your preferred new date and time, subject to availability. Providing as much notice as you can helps us offer you the best scheduling options.
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